Last updated: December 1, 2025
Thank you for using YourLoveConnection.com, a platform that provides psychological assessment tools to help measure compatibility between individuals. We strive to provide a valuable compatibility and relationship insight experience. This Refund Policy explains the conditions under which refunds may be issued.
1. General Policy
All purchases made on YourLoveConnection.com, including psychological compatibility assessments, premium features, or subscription services, are generally non-refundable unless otherwise stated in this policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances: Duplicate Payments: If you were accidentally charged more than once for the same service. Technical Issues: If a technical error on our platform prevents you from accessing a paid assessment or service, and we are unable to resolve the issue within a reasonable timeframe. Service Not Delivered: If you purchased a service that was never provided due to an error on our part.
To request a refund, you must contact us within 14 days of the original transaction date.
3. Non-Refundable Services
Refunds will not be issued for: Completed psychological assessments or compatibility reports, services already accessed or downloaded, situations where personal expectations were not met (e.g., disagreement with assessment results) or subscription periods already used.
All compatibility insights are informational tools and not guaranteed outcomes; therefore dissatisfaction with results does not qualify for a refund.
4. Subscriptions and Cancellations
Users may cancel subscriptions at any time. Cancellations take effect at the end of the current billing cycle, and no partial refunds are provided for unused time within the cycle.
5. How to Request a Refund
To request a refund, please contact us at:
Email: support@yourloveconnection.com
Include the following information: – Full name – Email associated with your account – Date of purchase – Transaction ID – Reason for refund request
We will review your request and process your refund within 14 days as required.
6. Chargebacks
Initiating a chargeback without contacting us first may result in suspension or termination of your account. We encourage all users to reach out so we can resolve issues promptly.
7. Changes to the Refund Policy
YourLoveConnection.com reserves the right to modify or update this Refund Policy at any time. Any changes will take effect immediately upon posting.